We will endeavour to dispatch all your ordered items within 48 hours from the time of your purchase, subject to stock availability. This 48 hours dispatching order policy does not apply to orders through voucher redemption where the voucher had been sold by a third-party website. In such case, the delivery time complies with the information reveal on the third-party website where the buyers purchase the vouchers.
We understand that from time to time you may wish to return a product to us. Therefore, we have created this 30-day returns policy to enable you to return products to us in appropriate circumstances. This returns policy does not apply to orders through voucher redemption where the voucher had been sold by a third-party website. In such case, the return and refund policy complies with the information reveal on the third-party website where the buyers purchase the vouchers. However, if the third-party website specified scenarios where our return policy should apply, then you can take advantage of this policy in such senario.
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(3) Returns procedure
In order to take advantage of your rights under this returns policy, you must return the item within 30 days of your purchase. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. To save both your and our time, please follow the procedure below.
1. Please email firstname.lastname@example.org to request a refund which must include the following information:
2. Plase post your returned item to:
AthenaFashion E-Store Ltd,
24 Wickham Road,
Reading, RG6 3TE, UK.
(4) Return Exemption
Some items cannot be returned under this policy. Such items are marked as non-refundable on our website.
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and the costs of returning the product to us.
(6) Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):