Shipping and Refund

Shipping Policy

We will endeavour to dispatch all your ordered items within 48 hours from the time of your purchase, subject to stock availability. This 48 hours dispatching order policy does not apply to orders through voucher redemption where the voucher had been sold by a third-party website. In such case, the delivery time complies with the information reveal on the third-party website where the buyers purchase the vouchers.

Refund Policy

(1)    Introduction

We understand that from time to time you may wish to return a product to us. Therefore, we have created this 30-day returns policy to enable you to return products to us in appropriate circumstances. This returns policy does not apply to orders through voucher redemption where the voucher had been sold by a third-party website. In such case, the return and refund policy complies with the information reveal on the third-party website where the buyers purchase the vouchers. However, if the third-party website specified scenarios where our return policy should apply, then you can take advantage of this policy in such senario.

(2)    Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

  1. we receive the returned product within 30 days following the date of purchase of the product;
  2. the returned product is unused, in its original packaging with any seal or shrink-wrap intact, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(3)    Returns procedure

In order to take advantage of your rights under this returns policy, you must return the item within 30 days of your purchase. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. To save both your and our time, please follow the procedure below.

1. Please email customer@athenaestore.co.uk to request a refund which must include the following information:

  1. order no;
  2. reason for your return;
  3. original email receipt;

2. Plase post your returned item to:

       Returns Department,
       AthenaFashion E-Store Ltd,
       24 Wickham Road,
       Lower Earley,
       Reading, RG6 3TE, UK.

(4)    Return Exemption

Some items cannot be returned under this policy. Such items are marked as non-refundable on our website. 

(5)    Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and the costs of returning the product to us.

(6)    Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

  1. we will not refund or exchange the product;
  2. we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product;
Shopping cart
You have no items in your shopping cart.
Subscribe to newsletters
Email: